Returns & Exchanges
At PolarStar, we want you to be fully satisfied with your gear; if your equipment doesn't meet your performance standards, you can return or exchange it within 30 days of purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the unused sports equipment in its original packaging, ensuring all tags and protective seals are still intact for a valid return.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package before dropping it at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the gear, we will process your refund or ship your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing